Support and grievance guidance
Use this route for product support, privacy questions, accessibility barriers, content concerns and responsible security reporting.
Before contacting support
Visit the Help Centre and Platform Health. Note the page, browser, device and steps that caused the issue.
What to include
- A clear description of the problem or request.
- The affected page or subject.
- Whether the issue concerns safety, privacy, accessibility, content or technical behaviour.
- A screenshot only when it does not expose unnecessary child information.
Do not include
Do not send a child password, exact date of birth, home address, phone number, Aadhaar/APAAR number, private photograph or full exported learning record unless a verified support process specifically requires it.
Contact routes
Use the current contact page for general support. Security researchers should follow security.txt and the security policy.
Service expectations
KirthiVerse should acknowledge genuine safety, privacy and security concerns promptly. Formal response times, grievance officer identity and statutory escalation routes must be confirmed before cloud accounts or large-scale India onboarding begin.